Verify the install
Once the snippet is in place, open the Integration tab of the dashboard. The _Verification_ card shows in real time whether your site's ping is being received.
Three indicators to watch
- Server ping — green when
/api/pinganswers204to your snippet. - First event received — green when at least one pageview lands in the database.
- Test events — the _Test events_ card at the bottom of the tab lists the last 5 raw events so you can confirm payloads are well-formed.
Still red?
- No ping: open the browser console (F12), _Network_ tab. Look for
w.js— it must return200. Look forapi/ping— it must return204. If either is blocked, see Bypass adblockers. - Ping OK but no event: the snippet loads, but
data-siteis wrong or missing. Make sure it matches the ID shown in the Integration tab. - Event received under the wrong site: you have two sites sharing the same snippet. Each site needs its own
data-site.
Test without visitors
On your own site:
// in the browser console
fetch('/api/ping', { method: 'POST' });
The ping should show up almost instantly (<5 s) in the dashboard. You can also browse in a private window to generate a clean pageview.
You're set
Once all three indicators are green, you can:
- Set up your first custom events.
- Invite team members (coming soon).
- Read the GDPR compliance doc — useful when answering DPO questions from clients.